Return / Restock Policy

Retail or non-install purchase returns at or above $500 are subject to a 25% restocking fee. Any retail or non-install purchase below that amount will be deemed final and non-returnable.

“Dakota Playground” will accept material returns for damaged or defective materials at no cost to the purchaser. All return requests must be submitted in writing within 15 days of receipt and accompanied by the appropriate documentation. Documentation needed consists of PO# or Job number, copy of bill of lading showing the damage upon receipt, photos, and details of the damaged or defective materials, including but not limited to the cause if known, extent, and number of items involved. All transportation costs for return of non-damaged or non-defective materials are the responsibility of the purchaser.

Any install project Dakota Playground considers in its sole discretion custom or has special order materials is not returnable and therefore not refundable. A minimum of 25% of the contract or proposal will be charged to the customer upon a non-custom, as determined by Dakota Playground in its sole discretion, or stock materials project cancellation.

All product remains the property of Dakota Playground until paid in full by purchaser. The purchaser authorizes Dakota Playground to remove the product and to be charged for the product, along with removal, if payment is not made per the terms of the proposal and/or quote. Purchaser agrees to pay 1.5% per month on all past due accounts.